Sorry, I know I promised that I would blog more. I am still quite unsure as to why I made that promise right before we were moving across the state. Anywho, we have landed in Houston. I feel like there is a lot to share so I might do it over a few posts. Maybe not. I am unsure about it, or anything... including what I am going to type next.
So, we hired movers for our move and everything seemed okay. They came out did a free estimate and a confirmed price, which was great. I had a few questions between when he came out and the actual move was scheduled, they were pretty slow on response, sometimes didn't even respond until I asked them again. This should have been the first sign of their level of customer service.
So, moving day arrives and I am out dropping Sloan off at my parents and picking up breakfast. When I get back I see the moves are there, "Awesome!" I think. Then Michael comes up to me and tells me that the drivers were informed that it was a next day delivery.... SAY WHAT? They say they need a tire changed and don't have fuel and are not prepared to make a same day delivery! I confirmed TWICE that it was a same day delivery with confirmation in writing and with an estimated arrival time. I was beyond pissed. So, the drivers call their dispatch people and they say they are going to try and do it today but it will add at least 2 hours on to the trip, putting them in Houston around 6:00. Sucks, but better then nothing.
So, the move is going on and I randomly check my email and I get an email from my rep, Brad, (an email?!? My move is going on as we speak and you are emailing me? Pick up the effing phone, jack hole) saying that it will most likely be tomorrow not today. SAY WHAT? Cause I was told otherwise. So, I call Brad and I promise you, never in my life have I spoken with someone as soulless as this person. He did not care at all. He never said it was his fault or that his drivers were misinformed or that there was anything they could do. It was awful, like talking to a bump on a log. Finally after my yelling started, he said fine, it would be done to day.
So, I'm pissed, I cant take it anymore and I head on out to Houston with Sloan. Brad calls me at 2:00 saying they have left Dallas. I think great! Things are turning around! Then Michael and I chat on the phone, I tell him to call the driver in a couple hours to make sure they are making good progress.... Michael calls the drivers at 4:30 and they say they are just now leaving Dallas. SAY WHAT? So, Dingle Berry Brad just straight up lied to me. So, at this point there is no way that they would get here until around 8:30. Awesome.
So, we are trying to move forward and around 8:00 we call to see where they are...and now they wont be here until 10:00. Seriously. Seriously. Okay, at this point I am crying sitting on the living room floor of our empty house. I tell Michael to call them and tell them to come in the morning. AS much as I wanted all of my stuff that night, I don't really want to be moving into a new neighborhood until 2:00 AM- not the kind of impression I am looking for.
So, needless to say- it was a very hectic, awful day. Moving is so stressful and this just made it so much worse. Our stuff arrived at 6:00 am the next morning and I was glad to have it over with and to never have to deal with this HORRIBLE company again!
People, NEVER USE AARON'S MOVERS! EVER! They are horrible, rude and liars.
Had to get that out there. I will post a more positive, fun picture in a few days with pictures.!
